Get in Touch With Us
Got a question about how we review payout speeds, bonus terms, or licensing for the casinos listed on this site? Or maybe you spotted something that needs updating. Either way, here's how to reach us and what we can actually help with.
How to Reach the Team
The best way to contact us is by email at [email protected]. We read every message that comes in and try to respond within two working days. A short note on what your enquiry is about helps us route it to the right person and get you a useful answer faster, rather than a generic one.
What We Can Help With
We cover a specific niche — online casinos available to US players, with a particular focus on payout speed, bonus terms, and licensing — so most of the messages we get fall into a few categories:
- Questions about our reviews or ratings — If you want more detail on why a particular casino sits where it does in our rankings, or how we weigh withdrawal times against other factors, ask us directly.
- Corrections — Bonus terms, payment methods, and licensing details change. If you've noticed something on the site that looks out of date, we want to know so we can check it and update it.
- Content suggestions — If there's a topic around online casino bonuses, banking methods, or state-level regulation you'd like us to cover in more depth, tell us what you're looking for.
- Site or listing enquiries — If you represent a casino brand and have a question about how our comparisons work, introduce yourself and explain what you'd like to discuss.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We'll point you toward established support organizations, and you can also find general guidance on setting limits and self-exclusion through your state's gaming authority.
One thing we can't do by email is process deposits, withdrawals, or account issues on any casino site — those requests go through the casino's own customer support, usually via live chat or email listed on their platform. We're an independent comparison resource, not an operator, so we don't have access to individual player accounts.
What Happens After You Send a Message
A real person reads every email that comes through — we don't rely on automated replies to stand in for an actual response. Our aim is to get back to you within two working days, though it can take a little longer during busier periods. If your question needs input from more than one person on the team, we'll let you know that's the case rather than leaving you waiting without explanation.
Before You Write In
A few things are worth checking first, since they can save you a round trip:
- If your question is about a specific casino's licensing or eligibility, check that the operator you're asking about is one we've actually reviewed — we can only speak to the sites covered on this site.
- If you're outside the US and looking for options in your own jurisdiction, note that our current coverage is focused on US players; readers looking at UK options that operate outside the standard framework may find our page on trusted non-GamStop casinos more relevant.
- Bonus terms — wagering requirements, expiry dates, game restrictions, maximum withdrawal caps — are set by the individual casino, not by us. We report what's published, but always confirm the current terms directly with the casino before opting in.
Our Commitment to Accuracy
We aim to keep our reviews, ratings, and comparisons current and honest, and reader feedback is a real part of how we do that. If something on this site helped you, confused you, or turned out to be wrong, we'd genuinely like to hear about it. That includes flagging anything that reads like it overpromises — we don't believe in guaranteed wins or risk-free profits, and if you ever see language on this site that suggests otherwise, tell us so we can fix it.
Thanks for taking the time to reach out. We'll do our best to get back to you with a straight answer.